IVR

Interactive Voice response products collect data reported by your field sales staff, customers...., or clients using any touch-tone telephone. Their powerful scripting systems let you change the questions asked as often as necessary, and the system takes care of the rest. One script powers the phone and the Internet collection. Reports are automatically modified to include the questions you add.

IVR (Interactive Voice Response) is an automated telephone answering system that responds with a voice menu that allows the user to make choices and enter information via a touch tone phone. IVR systems are widely used in live call centers and in automated switchboard operations. IVR systems may also integrate database access and fax response for more robust applications.